Last updated 4 October 2023

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Georgia Hansen and Mosaic Media are trading names of Hansen Family Trust and operates www.mosaic-media.co and may operate other websites.  Mosaic Media is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

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Personal Information

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.mosaic-media.co from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•       For the primary purpose for which it was obtained

•       For a secondary purpose that is directly related to the primary purpose

•       With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•       Third parties where you consent to the use or disclosure; and

•       Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Georgia Hansen/Mosaic Media will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to Privacy Policy

Website Visitors

Like most website operators, Mosaic Media collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Mosaic Media’s purpose in collecting non-personally identifying information is to better understand how Mosaic Media’s visitors use its website. From time to time, Mosaic Media may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Mosaic Media also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.mosaic-media.co blogs/sites. Mosaic Media only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Mosaic Media’s websites choose to interact with Mosaic Media in ways that require Mosaic Media to gather personally-identifying information. The amount and type of information that Mosaic Media gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.mosaic-media.co to provide a username and email address. Those who engage in transactions with Mosaic Media are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Mosaic Media collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Mosaic Media. Mosaic Media does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

GDPR Compliance

Your data will be retained until you request us to delete it, or until 18 months passes without any action from you including opening an email, purchasing a product, and visiting our website pages.

If you provide us with any of your personal information such as your name, email, phone number, address, or credit card for a purchase, then you have the right to request to view all of the information you’ve provided, to correct any of your information, or request us to delete it from our database. You can exercise this right by clicking on the link you’ll find for data request in the footer of our website as well as in the footer of each email.

If you have a concern about how the data that you’ve provided is being used, or if you have a complaint you’d like to file regarding your personal information, you can contact us at the email georgie@mosaic-media.co

Aggregated Statistics

Mosaic Media may collect statistics about the behaviour of visitors to its websites. Mosaic Media may display this information publicly or provide it to others. However, Mosaic Media does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Mosaic Media discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Mosaic Media’s behalf or to provide services available at Mosaic Media’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Mosaic Media’s websites, you consent to the transfer of such information to them. Mosaic Media will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Mosaic Media discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Mosaic Media believes in good faith that disclosure is reasonably necessary to protect the property or rights of Mosaic Media, third parties or the public at large. If you are a registered user of a Mosaic Media website and have supplied your email address, Mosaic Media may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Mosaic Media and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Mosaic Media takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Mosaic Media uses cookies to help Mosaic Media identify and track visitors, their usage of Mosaic Media website, and their website access preferences. Mosaic Media visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Mosaic Media’s websites, with the drawback that certain features of Mosaic Media’s websites may not function properly without the aid of cookies.

Business Transfers

If Mosaic Media, or substantially all of its assets, were acquired, or in the unlikely event that Mosaic Media goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Mosaic Media may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Mosaic Media and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Mosaic Media may change its Privacy Policy from time to time, and in Georgia Hansen/Mosaic Media’s sole discretion. Mosaic Media encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have an account with Mosaic Media, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Questions Or Comments About Our Privacy Policy

We are committed to protecting the privacy of our visitors and using the information you provide us responsibly. Personal data privacy is a new and rapidly changing area. We are committed to meeting these evolving challenges. If you have any questions or comments, please contact us. We’d be pleased to answer your questions and would like to know any concerns or suggestions you might have.

 

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: georgie@mosaic-media.co